Student Support and Wellbeing

We're here to help

Your health and wellbeing is so important. Our specialist Student Wellbeing Teams understand what it's like to study and live away from home. They are here to help you with any wellbeing issues or worries that you might have.
You might have concerns about your studies or worries about friendships? Perhaps you're anxious about living away from home or financial planning? Do you have a disability or mental health problem that you want to share with us? No matter what your question or concern is, there is always someone who can help.
At any stage of your journey with OnCampus, from application through to starting university, you can connect with your Student Wellbeing Team. Even before you arrive at your centre, support is available for you and we want to make it as easy as possible for you to talk about any of the concerns that you might have. Arrange a meeting with a member of the Student Wellbeing Team at your centre, you're not alone and we're here to support you.

We want you to have a happy, successful time here at OnCampus and we have great support available for you.

Supporting each other

One of the most valuable resources that students have during their time at OnCampus is each other. We encourage you to share your experiences and cultures — you'll be amazed by what you learn. A good way to do this is by making the most of opportunities to build up your support networks through involvement in clubs and societies or activities provided by OnCampus and your university. Shared experiences help you to make lasting connections and friendships whilst having fun at the same time. We know it's not easy living away from home, being in a new city and studying — there's a lot to juggle!

Support from a Friend

Friends are often the first person we approach when we are having a difficult time. It's good to have someone you can be open and honest with. Do keep in mind that sometimes there are worries we have that a friend might not be able to handle or help with. When this happens, remember that excellent academic and wellbeing support is available in your centre and we encourage you to reach out for this.

Supporting a Friend

If you are supporting a friend through a difficult time, this can impact on your own health and wellbeing. Self-care is important. If at any time you're finding things hard, you need support and you're not sure what to do, reach out to your centre team.

Student Minds has provided a guide to help you to look out for your friends (mates) and yourself.

Your OnCampus Centre team

Each OnCampus centre has an excellent team of staff who will make sure you receive the best care and teaching. These people will be very important during your OnCampus journey. In fact, they're so important that you'll get to meet some of them before you even arrive in the centre!
  • Centre Director: The person in charge of your study centre, very much like the headteacher in a school.
  • Head of Student Services: The person who leads the non-teaching team. They organise the wellbeing services, attendance, and compliance teams in your centre.
  • Head of Teaching and Learning: The person responsible for teaching in your centre. They lead the academic staff.
  • Programme Leader: The person in charge of your subject and subject teachers, for example a Head of Business, Engineering, English etc.
  • Student Support Officer: A member of non-academic staff who can provide advice and guidance in a particular area e.g. attendance or welfare.

Student Leaders

Student Leaders are students who volunteer to represent the views of their coursemates with the aim of improving the overall study experience through staff and student communication. They are also known as Student Representatives.

Becoming a Student Leader provides a fantastic opportunity for OnCampus to work together in identifying what is working well, and where changes might be needed. We also encourage students to become Content Creators and work with our Marketing team. All Student Leaders are fully trained and supported by OnCampus staff. You will develop transferrable skills such as communication, organisation and team working which are great for your CV. Information about how to sign up will be provided during your student induction.

Staying Safe

Everybody has the right to be safe, no matter who they are or their circumstances. OnCampus is committed to ensuring a safe and supportive environment exists for all students, staff and visitors.

The OnCampus Student Charter

Read our Student Charter, developed by students and staff, to find out more about what you can expect from us and what we expect from our students. You can also access a document highlighting the key messages of the Student Charter.